{"xsrfToken":"cd166d167e5dde702e8c1d57215a72318700213b_lout","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Agileware, how can we help you?","sharedPortalName":"Agileware Service Desk","userInitialAnnouncementHeader":"Good to know!","userInitialAnnouncementMessageWiki":"<p><b>Google Recaptcha Failures</b><br> We are aware and have installed a fix for the Google Recaptcha validation failures that have impacted all websites using Google Recaptcha on forms. It appears that Google have made a change that caused this issue. This fix ensures that the Recaptcha is correctly validated,</p>\n<p><b>Status Page</b><br> You can now check our Status Page, <a href=\"https://agileware.statuspage.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://agileware.statuspage.io</a> for incidents and maintenance of Agileware services. 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The increased prices are listed in all our latest brochures and available in the Service Desk.</p>\n<ul>\n <li><a href=\"https://cdn.agileware.com.au/brochures/latest/Agileware_-_Website_Support.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Website support</a></li>\n <li><a href=\"https://cdn.agileware.com.au/brochures/latest/Agileware_-_Website_and_CiviCRM_Support.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Website and CiviCRM support</a></li>\n <li><a href=\"https://cdn.agileware.com.au/brochures/latest/Agileware_-_Agilehost.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Hosting</a></li>\n</ul>\n<p><b>New Service Desk</b><br> Yes, we've rolled up our sleeves and upgraded the Service Desk which has been quite a challenging exercise. The Support Activity Reports are currently inoperable due to this upgrade and we will work on getting this re-instated in 2024. 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It appears that Google have made a change that caused this issue. This fix ensures that the Recaptcha is correctly validated,\n\n*Status Page*\nYou can now check our Status Page, https://agileware.statuspage.io for incidents and maintenance of Agileware services. Subscribe to email alerts to be notified when there is an incident.\n\n*Price Increases for 2024*\nPrices are increasing for all Agileware services and will be applied to the upcoming 2024 subscription renewal. The increased prices are listed in all our latest brochures and available in the Service Desk.\n* [Website support|https://cdn.agileware.com.au/brochures/latest/Agileware_-_Website_Support.pdf]\n* [Website and CiviCRM support|https://cdn.agileware.com.au/brochures/latest/Agileware_-_Website_and_CiviCRM_Support.pdf]\n* [Hosting|https://cdn.agileware.com.au/brochures/latest/Agileware_-_Agilehost.pdf]\n\n*New Service Desk*\nYes, we've rolled up our sleeves and upgraded the Service Desk which has been quite a challenging exercise. The Support Activity Reports are currently inoperable due to this upgrade and we will work on getting this re-instated in 2024. In the meantime, we will do our best to alert you when support allowance has been reached or exceeded. 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