{"xsrfToken":"6eb7433e77772947d65bde772cdb4262aefa2946_lout","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Agileware, how can we help you?","sharedPortalName":"Agileware Service Desk","userInitialAnnouncementHeader":"Good to know!","userInitialAnnouncementMessageWiki":"<p><b>Merry Christmas!</b><br> Agileware will be closed for the Christmas break from 23rd December and re-opening on 13th January 2025.</p>\n<p><b>Drupal 7 end-of-life</b><br> Please be aware that Drupal 7 security support will end on January 5, 2025. After this date, Drupal 7 websites will no longer receive critical security updates. To protect your website and data, we strongly recommend migrating your Drupal 7 website to a more secure platform like WordPress or a newer version of Drupal. <a href=\"https://agileware-servicedesk.atlassian.net/servicedesk/customer/portal/6/article/371130374\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read more</a></p>\n<p><b>Status Page</b><br> You can now check our Status Page, <a href=\"https://agileware.statuspage.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://agileware.statuspage.io</a> for incidents and maintenance of Agileware services. Subscribe to email alerts to be notified when there is an incident.</p>\n<p><b>Price Increases for 2024</b><br> Prices are increasing for all Agileware services and will be applied to the upcoming 2024 subscription renewal. The increased prices are listed in all our latest brochures and available in the Service Desk.</p>\n<ul>\n <li><a href=\"https://cdn.agileware.com.au/brochures/latest/Agileware_-_Website_Support.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Website support</a></li>\n <li><a href=\"https://cdn.agileware.com.au/brochures/latest/Agileware_-_Website_and_CiviCRM_Support.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Website and CiviCRM support</a></li>\n <li><a href=\"https://cdn.agileware.com.au/brochures/latest/Agileware_-_Agilehost.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Hosting</a></li>\n</ul>\n<p><b>Monthly Support Allowance</b><br> If you are wondering how your support allowance usage is tracking for the month, just ask for a report. 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After this date, Drupal 7 websites will no longer receive critical security updates. To protect your website and data, we strongly recommend migrating your Drupal 7 website to a more secure platform like WordPress or a newer version of Drupal. [Read more|https://agileware-servicedesk.atlassian.net/servicedesk/customer/portal/6/article/371130374]\n\n*Status Page*\nYou can now check our Status Page, https://agileware.statuspage.io for incidents and maintenance of Agileware services. Subscribe to email alerts to be notified when there is an incident.\n\n*Price Increases for 2024*\nPrices are increasing for all Agileware services and will be applied to the upcoming 2024 subscription renewal. The increased prices are listed in all our latest brochures and available in the Service Desk.\n* [Website support|https://cdn.agileware.com.au/brochures/latest/Agileware_-_Website_Support.pdf]\n* [Website and CiviCRM support|https://cdn.agileware.com.au/brochures/latest/Agileware_-_Website_and_CiviCRM_Support.pdf]\n* [Hosting|https://cdn.agileware.com.au/brochures/latest/Agileware_-_Agilehost.pdf]\n\n*Monthly Support Allowance*\nIf you are wondering how your support allowance usage is tracking for the month, just ask for a report. 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